How Facebook Uses Semantics

The Atlantic:

They even take care not to create any emotional friction as you enter your life details into Facebook. One fantastic example that Dougherty-Wold gave me was adding a “life event” on Timeline. “There’s a menu of those events and a typical menu would list the options alphabetically,” she said, “but if we did, you’d have divorce sitting on top of engagement. The content strategist who worked on that menu had a tremendous amount of empathy.” The list was reordered to follow the arc of a relationship. “Just by not making you think about divorce at the same time that you’re thinking about engagement,” she concluded, “we’re getting out of your way.”